About us
INTRODUCTION
We provide ship assistance and all marine related services to customers calling at the Port of Klaipeda/Lithuania and the Baltic Sea region. Ship assistance, escort, salvage, coastal towage, ice-breaking, diving, single point mooring services are our today's main activities.
CERTIFICATION
Lloyds Register has certified us under ISO 9001:2008 in June 2009.
The Company is of the opinion that a good management practices are essentially important to ensure a reliable service to the client.
We believe that the implementation and the maintenance of an integrated management system are for the benefit of both our client and the company.
Regularly updated procedures, involving crews as well as administration of the company are at least keeping costs on a competitive level.
Employees are committed as well as motivated to propose corrective action for implementation should any activity in their daily works affecting quality, safety or the environment.
The fully awareness of every single employee about the importance of safety, quality and the environment ensures a progressive economic and ecological development.
QUALITY POLICY
Towmar Baltic, UAB being operator of port and sea-going tug boats, is committed to providing safe, efficient and complex tug boat services and solutions for a variety sea-going vessels within the Port of Klaipeda, neighbor ports and in surrounding coastal waters. Our commitment to quality is seen in our understanding and compliance to the International standards set forth within the „LST EN ISO 9001“ requirements.
Objectives:
- To provide & ensure continued high quality services to exceed that is required by our customers;
- To comply with the laws and legislations in force;
- To meet and exceed requirements determined in the Quality management system established;
- In accordance with Quality Management Standard ISO 9001:2008 which is on the continual improvement.
Our goals:
- To maintain and gradually expand our market share;
- To maintain continual communication with our customers and thereby focusing on their individual requirements and tailoring our services to their needs;
- Determine and meet the requirements to provide highest quality services;
- Ensure resources to provide quality services:
4.1. Allocation of financial resources;
4.2. Continual personnel training;
4.3. Technical development and improvement;
4.4. Effectiveley manage and improve internal infrastructure;
4.5. To evaluate and select suppliers in an appropriate way; - Continually improve the effectiveness of the quality management system;
- Effectively eliminate defects and non-conformities;
The copyright of all the photographs in this webpage is exclusively set under Towage & Marine Assistance UAB, Towmar Smit Baltic, JSC and Towmar Baltic,UAB accounts.
